Takeaways by Saasverse AI
- Salesforce | Acquisition | $100 Million | Enterprise AI Search Platform.
- Doti enhances Salesforce's AI capabilities, integrating advanced search and knowledge discovery into its ecosystem.
- Supports CRM, Slack, Google Drive, and more, with features like role-based information display and custom intelligent agents.
Salesforce has announced the acquisition of Doti, an enterprise AI search platform, in a deal valued at approximately $100 million. Doti, a startup that had previously raised just $7 million in funding, specializes in AI-driven internal search solutions that help enterprise employees efficiently retrieve information across internal applications. This acquisition aims to bolster Salesforce’s AI R&D capabilities and accelerate the development of a unified intelligent search and knowledge discovery layer across its platform.
Doti’s platform is already compatible with multiple Salesforce services, including its flagship CRM platform and Slack, while also integrating with external data sources like Google Drive. To ensure data relevance, Doti updates its knowledge base 20 times per day. It also offers customization options through intelligent agents, allowing users to tailor outputs based on roles or scenarios—for instance, sales teams can configure it to generate revenue pipeline summaries that highlight deal values.
Denise Dresser, CEO of Slack, emphasized the strategic importance of the acquisition: "Doti’s expertise will help us realize our vision of reimagining enterprise search within the Salesforce ecosystem. By harnessing the power of AI, particularly in conversational contexts within Slack, we’re transforming how employees find, comprehend, and utilize information."
Doti’s role-based display capabilities ensure secure and relevant information access by analyzing file permissions. The platform supports various interaction modes, including a web interface, Chrome extension, and APIs, catering to diverse enterprise needs. The integration of Doti’s talent and technology into Salesforce’s existing enterprise search infrastructure will drive the development of a unified, AI-powered search layer across the entire Salesforce ecosystem.
This acquisition follows Salesforce’s recent spree of AI-centric deals, including earlier purchases of Spindle AI, Waii, Regrello, and Apromore. The transaction is expected to close in Salesforce’s 2026 fiscal fourth quarter, pending customary closing conditions.
“ The acquisition of Doti underscores Salesforce’s aggressive push to solidify its leadership in enterprise AI. With AI-powered search becoming a cornerstone of modern knowledge workflows, Doti’s technology fills a critical gap by enabling employees to navigate vast, siloed datasets with precision and efficiency. Integrating Doti’s capabilities with Slack and Salesforce’s CRM suite enhances Salesforce’s appeal as an all-encompassing productivity platform. ” Saasverse Analyst comments
Saasverse Insights
Salesforce’s move to acquire Doti highlights a prevailing trend in enterprise SaaS: the race to integrate AI-powered search and knowledge discovery as foundational components of workplace systems. As companies grapple with information overload, tools like Doti’s platform offer a competitive advantage by turning unstructured data into actionable insights.
The acquisition also reflects Salesforce’s broader AI strategy, which focuses on unifying disparate tools and data sources under a seamless, intelligent layer. By embedding Doti’s role-aware and secure search capabilities across its ecosystem, Salesforce is not just improving search functionality but redefining how enterprises interact with their knowledge assets.
However, Salesforce’s rapid acquisition strategy, while promising, presents challenges in execution. Properly integrating Doti's technology into its sprawling ecosystem will be critical to achieving the envisioned seamless experience. If successful, Salesforce will likely set a new benchmark in AI-driven enterprise search, further cementing its dominance in the SaaS market.